The consumer has the right to notify the seller of their wish to withdraw from the contract within 14 (fourteen) days of receiving the goods or placing an order, if the goods have not yet reached the consumer and by requesting the refund of the full amount paid. Purchased goods cannot be returned if the goods ordered were manufactured according to the consumer’s personal needs. Returned goods must not be used and must be in their original packaging.
The direct cost of returning the goods shall be borne by the consumer. The buyer must return the goods within 14 (fourteen) after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period.
In the event of the deterioration of the returned goods, the consumer shall be liable for the reduction in the value of the goods due to usage only if they have used the goods in any way other than that which is necessary to establish the nature, characteristics and functioning of the goods. In order to establish the nature, characteristics and functioning of the goods, the consumer should only handle and use the goods in the same manner as they would customarily be allowed to do in a shop.