How to order
Shopping in the ID HOME online store is convenient and flexible. Our goal is to help every client find the right furniture solution and make the ordering process as simple as possible.
If you have any questions, we are always ready to assist โ by phone, email, or directly at our showroom.
1. Placing an Order in the Online Store
Ordering products through the online store follows these steps:
Choose the desired product and add it to the shopping cart.
Go to the cart and fill in your details (first and last name, contact phone number, email address, delivery address).
Select a suitable delivery and payment method, then confirm the order.
At the time of placing the order, you will see the total amount including taxes and any additional fees (e.g., home delivery).
Many of our products are made to order according to your preferences (e.g., dimensions, mechanisms, fabric). Placing an order is considered the conclusion of a sales contract. You can find more details in our terms of sale.
If youโd like more information before ordering โ feel free to contact us by email or phone. Youโll also find a โAsk about this productโ button on each product page, which allows you to quickly and conveniently send a question about product details or delivery time.
2. If Ordering Through the Online Store Is Not Possible
If a product cannot be ordered directly through the online store (e.g., custom order, large-scale project, combined set), we can prepare a personalized offer or invoice, either for a private individual or a company.
In such cases, we communicate directly with you and:
provide thorough consultation on all options (such as fabrics, dimensions, delivery time),
manually prepare the order if needed,
agree on a 50% prepayment upon order confirmation, with the remaining balance due before delivery.
The online storeโs terms do not apply directly to these types of orders, but every order is still concluded as a sales agreement under the applicable laws of the Republic of Estonia (e.g., written confirmation or email confirmation).
3. Consultation and Showroom Visit
If you wish to see a product before ordering or review fabric samples, you are welcome to visit our showroom in Tallinn (Peterburi tee 46, 3rd floor). Visits are available by prior appointment, so we can provide you with full attention.
In the showroom, you can:
view and touch surface finishes and fabric samples,
explore several product samples,
browse printed catalogs and receive personal advice.
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If you have any questions or would like to request a personalized offer, please contact us:
Phone: +372 5600 3800
Email: info@idhome.eeย
