These online store terms and conditions apply to IDHOME OÜ (registry code 14874375), located at Peterburi tee 46, Tallinn, 11415 (hereinafter referred to as the Online Store) and the user of the online store (hereinafter referred to as the Client) when purchasing goods through the online store at www.idhome.ee. These terms and conditions do not apply to orders placed outside the Online Store.

1. General Conditions

1.1 These Online Store terms and conditions apply to private individuals who are clients of IDHOME OÜ’s online store.

1.2 Legal entities may also place orders through the Online Store; however, they are not entitled to the consumer rights set out in these terms (e.g., 14-day right of withdrawal, 2-year right to submit complaints, etc.).

1.3 The goods sold in the Online Store (hereinafter referred to as Products) may be produced by the Online Store’s partners or manufacturers (hereinafter referred to as Manufacturer). The Manufacturer is responsible for ensuring the Product meets the required quality standards. The Online Store acts as an intermediary, providing Products from the Manufacturer according to the content of the order and the Client’s selections.

1.4 All prices displayed in the Online Store are in euros and include 24% VAT. The Online Store reserves the right to change prices without prior notice. If the price changes after the order has been placed, the Client will be charged the price valid at the time of the order.

1.5 Photos and descriptions displayed in the Online Store are for illustrative purposes only and may differ from the actual characteristics of the Product (e.g., color differences due to screen settings or material properties). Product descriptions are based on information provided by the Manufacturer, and the Online Store is not responsible for any inaccuracies in the Manufacturer’s information.

1.6 All photos, texts, and other content published on the Online Store website are protected by copyright and belong to IDHOME OÜ or its contractual partners. Commercial use without written permission is not allowed.

1.7 The Online Store has the right to modify these sales conditions. New terms will be published in the Online Store and apply only to orders placed after their publication.

2. Placing an Order

2.1 To place an order, the desired Product must be added to the shopping cart. Then, the required information fields must be filled in (first and last name, email address, contact phone number, delivery address, etc.), and a suitable delivery and payment method selected. At the time of completing the order, the Client will be shown the total amount including all taxes and additional fees.

2.2 The sales contract (hereinafter referred to as the Agreement) is considered concluded from the moment the Client has paid the full amount for the order and the payment has been received in the Online Store’s account.

2.3 Products displayed in the Online Store are not in stock. Most Products are made to order based on the Client’s selections and manufactured in the Manufacturer’s factory. Delivery times depend on the specific Product and are indicated separately in each Product’s description. The average delivery time is 4–8 weeks.

2.4 If the ordered Product cannot be delivered for any reason (e.g., the Manufacturer has discontinued production), the Client will be informed as soon as possible. The Client may choose to agree to a new delivery time or cancel the order and receive a refund. Refunds will be made as soon as possible but no later than within 14 days.

2.5 If the Client orders several Products with different delivery times, they are generally delivered together. If the Client wishes to receive some Products earlier, this must be agreed upon separately. Any additional costs will be borne by the Client.

2.6 By placing an order, the Client confirms that they are at least 18 years of age.

2.7 The Client undertakes to provide accurate and valid information when placing an order. The Online Store is not responsible for failure or improper fulfillment of the order due to incomplete or incorrect information provided by the Client.

2.8 The Online Store shall confirm receipt of the order without delay in electronic form (by email).

2.9 The Seller shall send the Client confirmation of the conclusion of the contract on a durable medium (by email) within a reasonable time after the conclusion of the contract, but no later than upon delivery of the Product or the commencement of the service (pursuant to § 55 (1) of the Law of Obligations Act).

3. Payment Options

3.1 Products in the Online Store can be paid for using the following payment methods:

• Cash payment at the ID Home showroom in Tallinn after placing the order
• Estonian bank links: Swedbank, SEB, LHV, Luminor, COOP Pank, Citadele, Revolut, N26
• Credit cards: Visa, MasterCard (including Apple Pay and Google Pay)
• Bank transfer (based on invoice)
• ESTO installment payment (see more on the ESTO Installment page)

3.2 When paying by bank transfer, the order or invoice number must be included in the payment reference to enable linking the payment to the order.

3.3 All payments are made in euros (€) and include 24% VAT.

3.4 The order is considered valid and will be processed after the payment has been received in the IDHOME OÜ account or confirmed by the payment service provider.

4. Delivery Information

4.1 Products ordered from the Online Store are delivered to the Client using third-party transport service providers.

4.2 Delivery time depends on the type of Product and the content of the order. Products in stock are typically delivered faster; made-to-order Products usually take 4–6 weeks. The exact delivery time is indicated in the Product description or agreed upon individually.

4.3 If the order includes several Products from different suppliers, they are generally delivered together. If the Client wants to receive some Products earlier, this must be agreed upon separately. Any additional costs will be borne by the Client.

4.4 The ordered Product will only be handed over to the Client listed in the order or to their authorized representative upon presentation of identification. Handover to a third party is possible only with prior consent from the Client.

4.5 Products will not be delivered or handed over before the full payment for the order has been received.

4.6 In the event of transport damage, the Seller is responsible. The damaged Product will be repaired or replaced, depending on the situation.

4.7 Once the Product has arrived at the Online Store’s warehouse in Tallinn, the Client may store it free of charge for up to 7 calendar days. From the 8th day, a storage fee of €3 per day per item will be charged, unless otherwise agreed in advance.

5. Right of Withdrawal

5.1 The Client has the right to withdraw from the sales contract concluded in the Online Store without giving any reason within 14 days from the day the Product was handed over to the Client (pursuant to § 56 of the Law of Obligations Act).

5.2 The right of withdrawal does not apply to Products that are made to the Client’s special order, taking into account personal needs.

5.3 To withdraw from the contract, the Client may submit a written withdrawal notice on any durable medium (e.g., by email) to [email protected], indicating the Product to be returned, the order number, and the bank account number for the refund. The use of the withdrawal form available on the website is recommended but not mandatory. Link to the form – here.

5.4 The Client must return the Product no later than 14 days after sending the withdrawal notice or provide proof that the Product has been handed over to the carrier.

5.5 The Client may inspect and test the Product only as they would be allowed to do in a physical store. The Product must be returned in its original packaging, complete, and undamaged. If the Product has been used more than necessary for inspection or has been opened/damaged, ID Home has the right to reduce the refund amount in accordance with § 56 (4) of the Law of Obligations Act.

5.6 The Client shall bear the direct costs of returning the Product, except in cases where the return is due to a defect or an error on the part of ID Home.

5.7 ID Home shall refund all payments received from the Client without delay, but no later than 5 business days from the date of receipt of the withdrawal notice. The refund will be made to the same account from which the original payment was made.

5.8 ID Home may withhold the refund until the Product is received or until the Client has provided proof of dispatch, whichever occurs first.

5.9 If the returned Product does not meet the return conditions (e.g., has been used more than necessary, is damaged, or incomplete), ID Home has the right to deduct the reduced value from the refund amount.

NB! The right of withdrawal does not apply in cases listed in § 53 (4) of the Law of Obligations Act, including:
– products made to the Client’s individual order

6. Claims and Warranty

6.1 All Products purchased from the Online Store are covered by a 2-year right to submit claims in accordance with the Law of Obligations Act.

6.2 If the Product turns out to be non-compliant or defective, the Client must submit a complaint as soon as possible, but no later than within 2 months of discovering the defect. It is recommended to keep the invoice or order confirmation proving the purchase from the Online Store.

6.3 During the first 12 months after receiving the Product, the Online Store is responsible for proving that the defect did not exist at the time of delivery. After that period, the burden of proof lies with the Client.

6.4 To submit a claim, please send an email to [email protected] with the following information: order number, description of the issue, and (if possible) photos of the defect.

6.5 The warranty only applies to manufacturing and material defects. The warranty does not cover:

• normal wear and tear (e.g., cushion sagging, fabric staining)
• use of the Product not in accordance with its purpose or incorrect assembly
• damage caused by force majeure
• modifications or repairs made by the Client

6.6 If a defect is discovered, the Product will be repaired or replaced depending on the situation. If this is not possible within a reasonable time, the Client has the right to withdraw from the contract and receive a full refund.

6.7 The Online Store is obligated to respond to the submitted complaint within 15 days of receiving it.

7. Dispute Resolution

7.1 If the Client has any complaints regarding the Online Store, they should be sent via email to [email protected] or by post to: IDHOME OÜ, Peterburi tee 46, Tallinn, 11415, Estonia.

7.2 If the Client and the Online Store cannot reach an agreement, the Client has the right to turn to:

• the Consumer Disputes Committee (Rahukohtu 2, 10130 Tallinn; [email protected]; www.komisjon.ee; phone +372 6201707)
• or to the EU Online Dispute Resolution Platform: https://ec.europa.eu/odr

7.3 The laws of the Republic of Estonia apply to these Terms and Conditions. All disputes between the Online Store and the Client will be resolved in accordance with Estonian law.

8. Data Processing

8.1 The Online Store www.idhome.ee processes the Client’s personal data (such as name, contact information, delivery address, payment details) for fulfilling orders, customer communication, and delivery of goods.

8.2 The data controller is IDHOME OÜ (registry code 14874375, Peterburi tee 46, Tallinn). Personal data may be transmitted to authorized data processors (e.g., transport, payment, or IT service providers) only to the extent necessary for fulfilling the order.

8.3 For more information on personal data processing, see our Privacy Policy.

8.4 For more information about cookies, see our Cookie Policy.

9. Acceptance of Terms

9.1 The Client must read and accept the sales terms before placing an order.

9.2 By placing an order, the Client confirms — by ticking the corresponding box — that they have read, understood, and agree to these sales terms. This confirmation constitutes the Client’s intent to enter into a contract with the Online Store under these terms.

If you have any questions or would like a personal offer, feel free to contact us:

Phone: +372 5600 3800
E-mail: [email protected]